Shipping & Payment Information
At Hyena Threads, we are committed to providing a seamless shopping experience from checkout to delivery. Below is everything you need to know about our shipping options, payment methods, and policies.
Shipping Information
1. Domestic Shipping (U.S.)
- Shipping Options:
- We offer standard, expedited, and priority shipping within the United States.
- Standard shipping typically takes 3-7 business days, depending on your location.
- Supported Zones:
- We ship to all 50 U.S. states, including Alaska and Hawaii.
- Shipping Costs:
- Standard shipping is calculated based on weight, destination, and shipping method at checkout.
- Free shipping on orders over $125 (before tax) for U.S. customers.
- Expedited and priority shipping options are available at an additional cost, shown at checkout.
2. International Shipping
- Shipping Options:
- We offer international shipping to select countries worldwide via reliable carriers.
- Supported Zones:
- We currently ship to Canada, the U.K., Australia, and select countries in Europe. Additional zones may be added, so please check with us for availability.
- Shipping Costs:
- International shipping rates are calculated based on the destination and package weight at checkout.
- Customers are responsible for any customs duties, taxes, or fees associated with international shipments.
- Delivery Times:
- International orders typically take 7-21 business days to arrive, depending on your location and customs processing times.
Order Processing & Delivery Times
- Processing Time:
- All orders are processed within 2-5 business days. Custom orders (such as embroidery or DTF printing) may take longer, and you will be notified of any delays.
- Delivery Time:
- Delivery times depend on your chosen shipping method and destination.
- Once your order is shipped, you will receive a confirmation email with tracking information.
Returns, Exchanges, and Damages
- Return Policy:
- We accept returns on non-custom items within 7 days of purchase. Items must be in their original, unused condition. Custom-made products (such as embroidered or personalized items) are not eligible for returns unless they are damaged or defective.
- Exchanges:
- If you need a different size or product, please contact us within 7 days of receiving your item to request an exchange. We will guide you through the exchange process.
- Damaged or Lost Packages:
- If your package arrives damaged, or if your order is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement.
- For lost packages, please allow up to 7 days after the expected delivery date before contacting us, as carriers sometimes experience delays.
Payment Information
1. Payment Options
We accept the following payment methods for all orders:
- Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
- PayPal: Secure online payments through PayPal.
- Google Pay & Apple Pay: Quick, secure payments through mobile and digital wallets.
- Shop Pay: For an easier checkout experience with faster processing times.
2. Payment Requirements & Instructions
- Payment is required in full at the time of checkout. Once your payment is processed, you will receive a confirmation email with your order details.
- For custom orders, payments must be received before production begins.
- All transactions are securely processed using encrypted technology to protect your payment details.
Contact Us
If you have any questions regarding shipping, payments, or your order status, please reach out to us:
- Email: support@hyenathreads.com
- Phone: +1 708-THREADS
- Mailing Address: 5075 Peachtree Pkwy Ste 107-500, Peachtree Corners, GA 30092
We’re here to help and ensure you have a great experience with Hyena Threads!
